Resident Info

If you cannot find what you need on the Dock 5 app there are quick and easy ways to get in touch.
We’re here to help you and there are many ways you can get in touch.

It is important to us that you and your community are safe in your homes. We are working closely with your fire service and local council to make sure your home is fire safe.

If this looks like your water heater. Most residents prefer to have this set to 24hours but that is your choice. You can watch an instructional video by clicking the link below.

If this looks like your water heater. Most residents prefer to have this set to 24hours but that is your choice. You can watch an instructional video by clicking the link below.

Get connected and set up your Electric, Water, WiFi, Council Tax & TV Licence.

Scottish Power may ask for an MPAN Number, click below to find out what your MPAN Number is.

If you need access to any of the user manuals for the appliances in your apartment please click below.

If you wish to refresh your apartment these are the following paints that have been used.
White Walls - Pure Brilliant White Matt Emulsion (Any brand will do)
Blue Wall (Dark Kitchen/Furnishings) - Farrow & Ball Hague Blue Matt ( No30)
Grey Wall (Light Kitchen/Furnishings) - Farrow & Ball Downpipe Matt (No26)

If something in your apartment isn't working or has broken you can log it below. A member of the customer care team will be in contact to arrange an engineer.

Beer bottles will be flowing and cardboard boxes will be stacking, as you celebrate moving into your new home! 
Don't forget to flat pack your cardboard and recycle your bottles when taking your rubbish to the bin stores.

Would you like to purchase additional furniture for your apartment?
Our supplier is Fusion Furniture Solutions click the link below to contact the team for a quote.