We will collect, wash, dry and fold your items so all you have to do is put them away!
Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)
-
What is the size of your laundry bags?
- Our laundry service prices are based on a standard washing machine load which is up to 8kg. This is typically a pillow case full of clothes. If your order is large than this, then this would be charged as a 2nd bag of laundry.
-
Whats is the Standard Laundry and Premium Laundry service?
- Our standard laundry service involves us washing and drying your laundry then folding it and returning it in your VIP laundry bag. We do not pair socks, or separate items when packing your clothes. Our Premium laundry service involves us hand packing and separating items, e.g. t-shirts together, underwear in a separate bag before packing it into your VIP laundry bag.
-
Will you separate my lights & dark colours?
- Yes we can separate your lights and darks if you choose this option.
-
Will you combine my clothes with other people’s clothes when washing them?
- Absolutely not.
-
When will my wash and fold clothes be returned?
- Your clean clothes are usually delivered within 24/48 hours. Delivery may vary slightly depending on your location. You will be notified as soon as your order has been delivered and is ready for you to collect.
-
What clothes are not suitable for wash & fold?
- Clothes made from silk, leather, fur and wool generally are not suitable for machine wash and dry and therefore please send these for Dry Cleaning. Duvets, towels, and bedding must also be serviced in a separate wash.
-
Is there a minimum order charge per order?
- Yes, there is a minimum order for a collection of each order of £15.00. If your items are less than this you will be charged a total of £15.00.
Dock 5